We may send you a text or an email, or we may ask you to contact us, to confirm your identity. We do this to help protect your account and personal information.

How We Verify

We use a secure authentication tool to confirm your identity. After you speak with a Mutual of America representative, they will send a text message or email with a link to complete the verification process. This process uses industry best practices, which may require you to have a government-issued identification and your mobile device with you to complete the process.

Important Security Tips

Mutual of America representatives will never ask for your banking or account passwords. Do not click any link that looks suspicious or that you were not expecting.

Need to Confirm Legitimacy?

If you have questions about our identity verification process, please call us at  800.468.3785 to speak with one of our call center representatives.