Mutual of America may contact you via phone to confirm your identity before processing a withdrawal request. This step helps protect your account and ensure secure transactions.

How We Verify

We use a secure authentication tool to confirm your identity. After you speak with a Mutual of America representative, you will receive a text message with a link to complete the verification process. This process uses industry best practices, which may require you to have a government-issued identification and your mobile device with you to complete the process.

Important Security Tips

Mutual of America representatives will never ask for your banking or account passwords. Do not click any link that looks suspicious or that you were not expecting. We will never send verification links from unauthorized sources.

Need to Confirm Legitimacy?

If you want to verify that a verification link is legitimate, or if you have questions about our identity verification process, you may call us at  800.468.3785 and press 1 to speak with one of our call center representatives.