Having Trouble Logging In
Step 1: Check the Login Page
- Make sure you’re on the Participant Login page (not Plan Sponsor).
Step 2: Verify Username and Password
- Double-check for typos, especially:
- Capital letters
- Special characters
- Extra spaces
- If you’ve forgotten your credentials:
- Click Forgot password or Forgot Username.
- Follow the prompts to reset.
Step 3: Clear Browser Cache or Try a Different Browser
- Clear your browser’s cache and cookies.
- Try logging in using a different browser (e.g., Chrome, Firefox, Edge).
- Disable any browser extensions that might interfere with login.
Step 4: Use a Different Device or Network
- Try signing in from a different device (e.g., phone, tablet, or another computer).
- Switch to a different Wi-Fi or mobile network in case of connectivity issues.
Step 5: Check for Maintenance or Outages
- Sometimes the site may be undergoing scheduled maintenance.
- Wait a few minutes and try again later.
Step 6: Contact Support
If none of the above steps work: Call Mutual of America Participant Services at 844.231.5270 (Monday–Friday, 9:00 a.m. to 9:00 p.m. ET).
