Having Trouble Logging In

Step 1: Check the Login Page

• Make sure you’re on the Participant Login page (not Plan Sponsor).

Step 2: Verify Username and Password

• Double-check for typos, especially:
• Capital letters
• Special characters
• Extra spaces
• If you’ve forgotten your credentials:
• Click Forgot password or Forgot Username.
• Follow the prompts to reset.

Step 3: Clear Browser Cache or Try a Different Browser

• Clear your browser’s cache and cookies.
• Try logging in using a different browser (e.g., Chrome, Firefox, Edge).
• Disable any browser extensions that might interfere with login.

Step 4: Use a Different Device or Network

• Try signing in from a different device (e.g., phone, tablet, or another computer).
• Switch to a different Wi-Fi or mobile network in case of connectivity issues.

Step 5: Check for Maintenance or Outages

• Sometimes the site may be undergoing scheduled maintenance.
• Wait a few minutes and try again later.

Step 6: Contact Support

If none of the above steps work: Call Mutual of America Participant Services at 888.33d1.3711 (Monday–Friday, 9:00 a.m. to 9:00 p.m. ET).