My job isn’t about completing a transaction; it’s about establishing a relationship with each employee at WellLife Network.”
Participant Account Representative,
Queens Regional Office,
Mutual of America
When an organization goes through changes, it creates some stress for everyone — those at the top are looking at costs, administrators wonder about systems integration, and the rank and file want to know their needs are being considered.
Each of our Regional Office representatives specializes in a specific area of support for a plan. As a Participant Account Representative, my job is to meet with employees on-site, wherever they work, whatever hours they’re available, to familiarize them with the plan provisions. When I do group meetings or work with people individually, I discuss the importance of saving for retirement and how the plan works and walk people through the steps they need to take to achieve financial security for their future.
Most folks don’t know how much income they’ll need in retirement or how much to save to get there. So I show them how to use our Retirement Income calculator so they can see an illustration and understand how much they’ll need in retirement and how much $10 in plan contributions today can grow in 10, 20 or 30 years. Then I show them the difference it would make down the road if they increased their contributions by a small amount every year. It’s simple, it’s graphic and it works.
Most people have to juggle multiple financial demands, so budgeting and managing debt can be a big concern. A lot of times, to save enough for retirement, they will need to make lasting changes in the way they manage their money. That’s not easy and not always fun. But I try to show them the benefit in terms of gaining some security in retirement.
I enjoy my work as a Participant Account Representative because I can help someone be better off in the future. Many folks, especially those at the lower end of the pay scale, are amazed that anyone would want to talk to them about their finances. They’re used to financial representatives ignoring them because they don’t have a huge amount of money to invest.
But that’s not how we think. No one here works on commission. My job isn’t about completing a transaction; it’s about establishing a relationship with each employee at each client. I want them to trust me. I want them to call me. I want to keep meeting with them from the time they start working until they retire, just so I can see that I made a difference.