Conceptually that sounds easy to duplicate; technically it is
mind-numbingly complex and remains a huge barrier to competitors. The
program was the basis of co-founders Sergey Brin's and Larry Page's
Ph.D. work at Stanford University before they dropped out in 1998 to
start Google. But what kept the company in business long enough to let
its software catch on was its low-cost infrastructure.
It used to cost an arm and a leg to build and run a network like
Google's: Linux didn't exist, and the price of computer parts and
bandwidth, which Google consumes like a phone company, was high. The
founders' genius was recognizing that a network could be built with
off-the-shelf parts, something others thought impossible. To get the
company off the ground, Brin and Page raised $1 million from family and
friends at the end of 1998, $25 million from Kleiner Perkins and Sequoia
Capital six months later, and another $10 million from Yahoo in 2000.
They haven't needed another cent.
Okay, we know how the company saves money. But how does it make money?
By selling its search technology to companies like Yahoo, AOL, and the
Washington Post so that they can incorporate Google searches in their
Websites. And it sells online advertising. That is the part of Google's
business that's caused the most skepticism. Why? Because of the
perception that online advertising doesn't work very well. And until
Google and rival Overture started doing it, there was a lot of truth to
that. But the two companies discovered that it was the way online
advertising was sold and displayed, not the concept, that was the source
of advertiser dissatisfaction.
Overture and then Google started selling something called sponsored
links, which is a fancy name for a classified ad with an Internet link.
Sponsored links cost nothing to produce, load easily through a
narrowband connection, and make a more subtle pitch than banner ads.
They're also more popular with advertisers, which pay based on how many
times people actually click on the ad. With banners, advertisers have to
pay based on how many times the ads were displayed, which gives no
indication of how the ad is doing. Google took the model a step further,
marrying the text-based ads with its search results, something Overture
did not have. In other words, if you do a search on Google for, say,
Botox, an ad and link for Laserlightrx.com comes up alongside your
search results. The upshot was something that Website operators had been
trying to accomplish since the beginning of the Internet: meaningful
search results accompanied by relevant advertising.
With Schmidt at the helm, Google is aggressively trying to leverage its
reach, technology, and advertiser base. It already sells its search
services to 130 companies and governments; now it is allowing software
developers to incorporate its technology into their applications. In
February it started selling a search "appliance"--a computer case with
Google's hardware and software inside--to help companies search their
own Intranets. In hopes of starting a referral business, it has scanned
thousands of catalogs so that people looking to buy anything from
Cuisinarts to scalpels can locate what they want. The ultimate goal? "To
enable you to find anything you are looking for anywhere," Schmidt says.
Many things could still derail Google's plans. A big challenge will be
to keep the company's wacky culture intact while growing the business.
To outsiders, that may sound like a waste of time, but because of his 14
years at Sun, Schmidt knows that a business culture like Google's plays
a key role. One of Google's strengths is its brainy team--15% of its
employees are Ph.D.s, and the staff is encouraged to come up with ideas
and run with them. People like that don't work well in a militaristic
corporate hierarchy. To that end, Schmidt has taken great pains not to
push founders Brin and Page aside, but instead to make them visible at
his own expense.
The AOL deal exposed changes that will be necessary as Google grows.
Brin and Page hate keeping secrets from their staff. At Google's
end-of-the-week meetings, for example, they freely share things like
financial results. But no business can be completely truthful and open
with employees all the time. When negotiations with AOL were at a
sensitive point, the staff knew something was up and asked Brin about
it. His answer was truthful on its face, but misleading.
Another daunting issue is how Google will deal with companies or
organizations that object to search results that may violate copyright
laws. When the Church of Scientology complained about a Website called
Xenu.net, Google acceded to its demands, but Schmidt says he doesn't
know what he will do if this happens a lot.
The one thing Schmidt says Google doesn't need now is an IPO. It would
obviously be the most sought-after tech deal in a long time, and
eventually it will become a necessity because Google's investors want to
cash out, and the company needs money to expand. But as Schmidt points
out, "We don't even have a CFO. You'd think we'd want to get one of
those before we did something like that, right?" Hey, how about doing a
search on unemployed CFOs?
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