When Eric Schmidt left his job as CEO of Novell to run Google last year,
the reaction in Silicon Valley could be summed up in one word: Huh? Yes,
Schmidt's four-year tenure at software giant Novell had been miserable
and not particularly successful. But a dot-com? Surely he could have
done better. Everyone knew Google was a terrific search engine, but few
thought it had any chance of becoming profitable. Dozens of companies,
including Alta Vista, Yahoo, Lycos, Excite, and Infoseek, had tried to
build a business based on searches--and failed. Schmidt, a former Sun
honcho, seemed to be making the same mistake as George Shaheen, who gave
up his CEO slot at Accenture in 1999 to head a dot-com calamity waiting
to happen called Webvan.
Today the rest of the world is beginning to understand that Schmidt, 47,
wasn't crazy at all. His decision to bolt Novell can be compared to Meg
Whitman's leaving Hasbro for eBay four years ago. Though Google is still
privately owned, sources say that its 2001 revenues were in the
neighborhood of $70 million; now they are rolling in at more than double
that rate. Most significant, Google has managed to grow and become
profitable. The number of employees has doubled in the past year, to
nearly 400, and Google is earning money at an annual rate of more than
$15 million. Schmidt and his team won't confirm that figure but do
concede the following: If Yahoo, which is paying Google $7 million a
year to use its search technology, doesn't renew its contract when it
expires in June, the company will still be in the black.
Remarkably, all this has happened without the company's spending much at
all on advertising. Google's popularity has been driven mostly by word
of mouth. "They're the eBay of information," says Mary Meeker, Morgan
Stanley's Internet analyst. "You go to eBay to find things that are hard
to find. You go to Google to find information that is hard to find."
Another eBay comparison that's worth mentioning here: Google is three
times as profitable as eBay was at the same age--3 1/2 years after it
was founded. Last year, at age six, eBay made $90 million on revenues of
$614 million.
A lot of the recent optimism about Google stems from one event: In early
May, AOL tapped Google to be its exclusive search engine and agreed, for
a share of the revenue, to distribute Google's ads among its 35 million
members. AOL (parent of FORTUNE's publisher) may have its own problems
right now, but no one disputes that for online advertisers, AOL members
are the most coveted audience in cyberspace. And for a small company
like Google, a deal with AOL provides instant credibility. "Google was
taking traffic from AOL and Yahoo, so AOL said, 'Let's have people use
Google on our site, and maybe people won't be tempted to leave,' " says
Piper Jaffray analyst Safa Rashtchy.
Almost from the day it started, Google has been something of a cultural
phenomenon. Three months after incorporation it made PC Magazine's top
100 Websites for 1998, and its traffic has grown exponentially since
then. Today it processes more than 150 million searches a day, or about
1,800 searches a second, in 74 languages in 32 countries. People use it
for everything from academic research to espionage.
Google's headquarters in Mountain View, Calif., seems like an
anachronism--the last dot-com standing, if you will. Its lobby, save for
the baby grand piano, calls to mind a kindergarten classroom. Shoot the
Moon games lie on the coffee tables. The lunchroom serves free food
prepared by the former chef of the Grateful Dead. Friday meetings
resemble get-togethers at summer camp, right down to the roll-up
projection screen the company uses to show movies.
But to understand what's behind Google's success, one needs to travel
ten miles south to its data center in Santa Clara. Here, in three
over-air-conditioned cages, each the size of a small office, are
thousands of Google's servers. There are more than 10,000 such servers
in five of these data centers around the country. Many of the machines
look as if high school students had built them for a science fair. They
have no cases but instead slide out of their racks on kitchen-drawer
rails.
It's cute, yes. But it also helps explain why Google still exists and
why Schmidt went to work there: Each rack has 80 servers, instead of the
typical ten, which means that Google can get eight times the firepower
that competitors can in the same space. The servers run the free Linux
operating system, not the expensive Microsoft or Sun OS. And because the
computers are built in-house with commodity hardware, they can be
repaired or replaced easily.
It's hard to overstate the flexibility the setup has given Google.
Everyone goes ga-ga over Google's search software. And it is an
important reason for the company's success. In effect, it ranks Web
pages not by how many times keywords appear, which is what most search
engines do, but by how popular and relevant each page is.
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