After more than 40 years of dedicated service to Mutual of America, 21 years as CEO, our Chairman of the Board, Tom Moran, has decided to retire from the Board of Directors, effective March 8, 2018. Given this extraordinary and remarkable commitment, there can be no doubt that Tom’s engaging personality and personal imprint have contributed greatly to the Company’s tremendous success over more than four decades. Key to that success is the caring corporate culture that he built, which focuses on truly making a difference in the lives of our customers and our employees and in the communities in which they live and work. His generosity in helping others inspires everyone who knows him.
On a personal level, not only has Tom taught me a lot about the retirement savings business, equally as important he has taught me a lot about people, caring, giving back and making a difference in the world. He is clearly the most genuinely caring, compassionate person with a huge heart that I have ever known. I have been very fortunate and blessed to have had the opportunity to work closely with him for over 25 years. And I can’t thank him enough, because as a long-time mentor and close friend, he helped me become the best possible version of myself. Words can’t express just how grateful I am for his guidance, support and friendship over so many years. And while on a professional basis I will greatly miss working with Tom, our strong friendship will go on forever. I wish him many years of good health and happiness as he starts this new chapter in his life.
While Tom’s retirement represents a significant change in the Company’s leadership, one thing that has never changed, and will never change, is Mutual of America’s culture of integrity, caring, social responsibility and commitment to its customers and employees in connection with its focus on a vital mission — helping those we serve to build financial security for the future. That purpose is seen both in the products and services we provide and in the way we deliver them.
Mutual of America is providing vital platforms to connect with our customers while offering content designed to help them prepare for a financially secure future.
As you’ll read in the pages that follow, at our heart, Mutual of America is driven by connections.
With Regional Offices across the United States, our salaried sales representatives are never far from where our customers live and work, enabling us to deliver outstanding service through high-touch, one-on-one support. In 2017, we launched Mutual of America SponsorConnectSM, the Company’s new rebranded and redesigned online plan administration system, as well as enhancements to our payroll integration services that are aimed at further simplifying day-to-day plan management and enabling plan sponsors to more efficiently collect and interpret plan data.
We also continued to work closely with plan sponsors to implement automatic enrollment and automatic escalation features to help them increase plan participation and savings rates. New features and educational content were also added to our website, further enabling all of our customers the ability to explore various topics relative to their financial wellness. Importantly, we also launched our social media initiative with corporate pages on Facebook, Twitter and LinkedIn, thus providing another vital platform to connect with our customers, while offering informative content, tips and tools designed to inspire and help them to prepare for a financially secure future.
Technology will continue to impact our business in profound ways. To meet the opportunities ahead, we continue to carefully invest in innovative and creative solutions that will allow us to streamline processes, provide plan sponsors with greater investment flexibility and present customers with relevant information in new and engaging ways.
This is an exciting time in our Company’s history, and building on the tremendous success we experienced in 2017, I am confident that our culture of integrity, caring, social responsibility and commitment to our customers and employees positions us well to meet the challenging retirement savings needs of our clients in what is likely to be an even more competitive environment going forward.
John R. Greed
President and Chief Executive Officer