Mutual of America's Regional Offices
regional office Our Regional Offices, located in 33 sites across the continental United States, and 2 Satellite Offices in Alaska and Hawaii, ensure that our salaried consultants and service representatives are never far from the people they serve.
With technical and administrative support from employees in our Home Office in New York and National Telecommunications and Conference Center in Boca Raton, Florida, our Regional representatives are uniquely positioned to provide clients and participants the highest level of service to help them meet their employee benefit needs and personal financial objectives.
Regional Office Service Model
Our service model ensures that Plan Administrators and plan participants are provided with the support they need.
Regional Officer – responsible for the overall delivery of services to plan sponsor.
Group Account Representatives – your organization's primary contact; responsible for coordinating plan services.
Service Manager – your organization's primary contact for administrative services; provides on-site services to Plan Administrator and participants.
Participant Account Representative – conducts group educational seminars and meetings with your employees on a one-on-one basis.
Service Department – handles participant inquiries and processes transactions for Plan Administrator and plan participants.

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